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Drew Klonsky

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  • About Drew

American Airlines

First U.S. In-Flight Cashless Cabin

What happens when $0.58 of every dollar of in-flight sales seems to mysteriously disappear?

You react by developing a cashless cabin. The terminal was the first U.S. based deployment where flight attendants could tender credit cards in-flight.  

Overcoming challenges with the flight attendants union (10,000 flight attendants were eventually trained), the FAA (battery challenges) and overall cockpit wireless communication offered the industry a simple, yet comprehensive application that helped airlines reduce service operation costs and increase revenues by using an intuitive mobile device.  

 

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