Multiple programs

What happens when you're called on by your largest clients competitor?

After years working with AT&T and shortly after the failed merger, T-Mobile called on my team at Citizen to fast-track device experiences and design strategy while supplementing staff and resources.  

I instituted a strict Chinese-wall inside Citizen, built out best practices for program management, device handling, data repositories and staffing teams.  The result was a multi-million dollar open contract, embedded staffing and great work.  During this dual-carrier work, there was never one time either client called to my attention concern of a breach of confidence, concepts or deliverables.